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Refund Policy

Last updated: January 2025

Overview

At SpecialSnaps, we strive to provide the highest quality AI-generated wedding pictures and customized doodles. We understand that sometimes our services may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

Refund Eligibility

✅ Eligible for Refund

  • • Technical issues preventing service delivery
  • • Service not delivered within promised timeframe
  • • Significant quality issues that cannot be resolved
  • • Duplicate charges or billing errors

❌ Not Eligible for Refund

  • • Change of mind after service completion
  • • Minor aesthetic preferences not met
  • • Delays due to client-provided information issues
  • • Services already delivered and downloaded

Refund Process

1

Contact Support

Email us at specialsnapsai@gmail.com with your order details and reason for refund request.

2

Review Process

Our team will review your request within 7 days and assess eligibility.

3

Refund Processing

If approved, refunds will be processed within 5-7 business days after approval to your original payment method.

Contact Information

For refund requests or questions about this policy:

Email: specialsnapsai@gmail.com

Response Time: 24-48 hours

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.